Privacy Policy

Last updated: September 7, 2026

Overview

ReConnect Integrative Center (“ReConnect,” “we,” “us,” or “our”), led by Dr. Carolina Castaños, Psy.D., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reconnecthealth.com and use our services.

Information We Collect

• Personal Information: Name, email address, phone number, and other contact details you provide when booking a consultation or contacting us.
• Health Information: Information related to your mental health, wellness goals, and treatment history that you share during consultations or intake forms.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

How We Collect Information

• Our online booking system powered by GoHighLevel (GHL)
• Contact forms and consultation requests
• Direct communications (email, phone, chat)
• Automated data collection tools (cookies, analytics)

How We Use Your Information

• Schedule and manage appointments and consultations
• Provide and improve our therapeutic and wellness services
• Communicate with you about your care, appointments, and our services
• Send relevant updates about our programs (with your consent)
• Analyze website usage to improve the user experience
• Comply with legal and regulatory requirements

HIPAA Compliance

As a healthcare practice, ReConnect Integrative Center complies with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled according to HIPAA requirements. We maintain appropriate physical, technical, and administrative safeguards to protect your health information.

A separate Notice of Privacy Practices is provided to clients at the start of treatment, detailing your rights regarding your health information.

Third-Party Services

• GoHighLevel (GHL): Appointment scheduling and client communication
• Google Analytics: Website traffic analysis (anonymized data)
• Google Fonts: Typography rendering
• Cloudinary/Katalyst: Image and media delivery

Each third-party service has its own privacy policy governing its use of your data.

Cookies

• Essential cookies: Required for site functionality
• Analytics cookies: Help us understand how visitors interact with the site
• Preference cookies: Remember your settings and choices

You can control cookie preferences through your browser settings.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure hosting, and access controls. However, no method of transmission over the Internet is 100% secure.

Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Request a copy of your health records as permitted by HIPAA

Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.